Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY GOVERN YOUR USE OF THIS WEBSITE.

BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ACCEPT THEM IN FULL, AS THEY MAY BE MODIFIED BY PARKING COMPANY OF AMERICA, INC. (“PCA-STAR”) (for purposes of these terms and conditions the term "PARKING COMPANY OF AMERICA, INC." includes tradenames and affiliates, as applicable) FROM TIME-TO-TIME AND POSTED ON THIS WEBSITE.

Liability Limitation and Disclaimers

THIS SITE AND THE PRODUCTS ARE PROVIDED ON AN "AS-IS" AND "WHERE-IS" BASIS. PCA-STAR EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. PCA-STAR DOES NOT REPRESENT OR WARRANT THAT (I) THE SITE WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS, (II) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) ANY RESULTS OR CONTENT THAT MAY BE OBTAINED FROM THE USE OF THE SITE WILL BE ACCURATE, TIMELY, COMPLETE OR RELIABLE, AND (IV) ANY ERRORS WILL BE CORRECTED.

PCA-STAR IS NOT RESPONSIBLE AND WILL HAVE NO LIABILITY FOR (I) HARDWARE, SOFTWARE, OTHER ITEMS OR ANY SERVICES PROVIDED BY ANY PERSONS OR ENTITIES OTHER THAN PCA-STAR OR (II) THE FAILURES OF THE INTERNET OR ANY DATA OR TELECOMMUNICATIONS EQUIPMENT, SYSTEM OR NETWORK USED IN CONNECTION WITH THE SITE OR THE PRODUCTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PCA-STAR WILL NOT BE LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR (I) ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SITE OR PRODUCTS, EVEN IF PCA-STAR HAS BEEN ADVISED OF SUCH DAMAGES OR THE POSSIBILITY OF SUCH DAMAGES; (II) THE COST OF PROCURING SUBSTITUTE GOODS, SERVICES, OR TECHNOLOGY; (III) PERSONAL INJURY, INCLUDING, WITHOUT LIMITATION, DEATH, CAUSED BY YOUR USE OR MISUSE OF THE SITE OR THE PRODUCTS; OR (IV) AGGREGATE LIABILITY IN EXCESS OF $10.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Links

PCA-STAR may establish links to third-party websites. PCA-STAR makes no representations or endorsements with respect to any such websites or with respect to any content, advertising, product or service provided by such website.

Privacy Statement

PCA-STAR is committed to protecting and respecting the privacy and security of our customers. This Privacy Statement sets forth our privacy policy, based on the principles of notice, choice and security in the use of all information we collect regarding our customers and their activities with us.

By using pca-star.com or any of its affiliated websites, you signify your acceptance of our Terms and Conditions including this Privacy Policy. If you do not agree to these Terms, do not use this website.

Personally identifiable information

We do not collect or store any personally-identifiable information about you unless you have knowingly and willingly provided such information, through registering at pca-star.com or any of its affiliated websites, or otherwise using our products and services. PCA-STAR does not receive nor retain any users’ banking information or credit card information on PCA-STAR’s servers or website.

We gather information about site usage, including statistics on unique visits, referring URLs, repeat visits and page views. This information is gathered to monitor and improve the use and satisfaction of the site, but is tracked by IP address and is not associated with your personal information.

Cookies and other electronic images

We use cookies and other electronic images (such as transparent gifs or pixels) on this site for several reasons, including:

  1. Collection of anonymous tracking information on site usage patterns;
  2. Authentication of your user name and password, and to maintain the login for the duration of your visit;
  3. To allow for your user name and password to be saved on a specific computer, so that information need not be entered each time the site is visited, if so desired;
  4. To allow you to automatically access your account information, and make any changes to your personal information.

Information gathered through the use of cookies and other electronic images is used to continuously improve the site and users' experience with it. Other than information that facilitates your use and navigation of the site, it is not identified with you personally.

In addition, when we send HTML-formatted e-mail messages, we may include single-pixel GIFs to determine which e-mail messages were opened and/or acted upon.

Partners, Sponsors and Links

This site may provide links to third-party websites, including those of our business partners. These independent sites have their own privacy and information collection practices. We have no responsibility or liability for these independent policies, and encourage you to review the sites' privacy policies to understand how they might collect and use personally identifiable information.

Minors

We operate our sites in compliance with the Children's Online Privacy Protection Act and will not knowingly collect or use personally-identifiable information from anyone under 13 years of age. In the event that we learn we have collected any personal information from a child under the age of 13 without verification of parental consent, we will delete that information from our database as quickly as possible.

Customer Communication

We use personally-identifiable information that you give us to communicate with you about important product updates or information and provide you with requested products and services.

New Products and Services

We compile and use relevant information, personally-identifiable or not, so that we may design, customize, and offer to you new products and services that may be of interest. While we will only offer to you new products and services we believe you will truly value, you may "opt-out" of receiving such communications from us, as described below under "Customer Choice".

Partners

On occasion, we will partner with third parties for marketing purposes to provide special offers, products or services to you. We may share (provide and receive) personally-identifiable offline and online contact information with such bona fide partners, holding them to the same privacy standards detailed here. While we will carefully screen all such offers, products and services and believe they will be of interest to you, you will be able to "opt-out" of receiving such third-party communications, as described below under "Customer Choice".

We do not receive and, therefore, do not and cannot share your banking or credit card information with such third parties.

Disclosure

We may disclose your personal information only as required by applicable law or regulatory authority, or in response to legal process to protect our rights and property, or to protect the safety of our users or others.

Security

We take the security of your personal information very seriously and are constantly improving our efforts to protect it. We store the personally-identifiable information you provide us on our secure servers. Access to all of our users' information is restricted only to company representatives who need the information to perform a specific job (for example, a billing clerk or a customer service representative). We do not receive your banking or credit card information that you provide to SIX Payment Services (USA) Corp through this website.

No electronic communication over the Internet, however, can be guaranteed to be completely secure. Though we take great care to protect your personal information, we cannot ensure or warrant the security of any information that you submit to us, and you do so at your own risk. Please do not use e-mail to send us communications which contain confidential information or which need our immediate attention because your e-mail may not be immediately received by the appropriate business unit at PCA-STAR.

You can take steps to secure your personal information, for example, by maintaining the secrecy of your passwords and/or account information. Also, when you are finished at pca-star.com or any of its affiliated websites, sign off and close your browser window. This helps ensure that someone cannot pose as you online, which is especially important if you are at a computer accessible to others, such as in a library, a school or your office.

Customer Choice

By using our site, you agree to receive all communication directly related to your already-purchased products or services. In addition, we're always looking for ways to serve you better, including, from time to time, offering you new products and services that we believe you will find valuable.

You, however, will decide what types of such marketing messages you agree to receive. When you register with pca-star.com or any of its affiliated websites, you must indicate if you agree to receive promotional and/or marketing information about new products, services, and offerings from us and/or any third parties. We will try to implement requests within a reasonable time, although for a time users may continue to receive communications transmitted based on information released prior to the implementation of the request.

Privacy Policy Changes

We may change this policy statement at any time, but will notify you in advance of any material changes. Your continued use means that you accept any new or modified terms and conditions. You agree to indemnify and hold us harmless from any actions, claims, proceedings, or liabilities arising out of your violation of these terms and conditions.

Service Contact. You may contact PCA-STAR by E-mail link to E-mail or by phone at 1-800-500-7275 or by mail to PCA-STAR, 250 W. Court Street, #200E, Cincinnati, OH 45202, Attention: Web Site Customer Service with questions or problems with this Website.

MAKING PAYMENTS VIA THIS WEBSITE

This website may be used to make credit card or debit card payments for customer-requested parking fees or to pay for citations issued by PCA-STAR. Payments are processed via the secured website of SIX Payment Services (USA) Corp. PCA-STAR does not receive nor retain any customer banking or credit card information.

Payment of Parking Fees: In order to pay for customer-requested parking charges (such as monthly parking but excluding citation payments) via PCA-STAR’s website, you are required to complete the registration process by providing us with complete and accurate information as prompted by the registration form provided on the registration screen. By completing the registration form, and clicking the "I Agree" button, you authorize PCA-STAR to process your payment information through a secured third-party Internet site operated by SIX Payment Services (USA) Corp. Completion of a payment transaction is contingent upon both the authorization of your payment by the applicable credit card company and receipt of your payment by PCA-STAR.

You are responsible for keeping your information in your customer profile correct and current at all times. You are entirely responsible for verifying that you are paying the correct fee for the correct location, for retaining the payment confirmation for your records and for notifying PCA-STAR in the case of any errors in processing or crediting your payment. You are entirely responsible for maintaining the confidentiality of your password, banking information, credit card information and PCA-STAR account information. PCA-STAR does not retain any of your banking or credit card information on its website or servers.

Furthermore, you are entirely responsible for any and all activities that occur under your PCA-STAR account. You agree to notify PCA-STAR immediately upon your discovery of unauthorized use of your account and any other breach of security. PCA-STAR will not be responsible for any loss you may incur as a result of someone else PCA-STAR account either with or without your permission.

You may not use anyone else's account at any time without the permission of the account holder.

Parking privileges for which fees are paid using this website are subject to the Parking Usage Guidelines established by PCA-STAR and which are subject to change at any time.

Citation Payments: In order to pay for PCA-STAR issued citations for your vehicle via PCA-STAR’s website, you are required to identify the correct citation(s) by providing us with complete and accurate information as prompted on the “Pay Citations” screen. You are NOT required to set up an account. By completing the Pay Citations form and clicking the "I Agree" button, you authorize PCA-STAR to process your payment information through a secured third-party Internet site operated by SIX Payment Services (USA) Corp. Completion of a payment transaction is contingent upon both the authorization of your payment by the applicable credit card company and receipt of your payment by PCA-STAR.

You are entirely responsible for verifying that you are paying the correct citation, for retaining the payment confirmation for your records and for notifying PCA-STAR in the case of any errors in processing or crediting your payment.

You are entirely responsible for maintaining the confidentiality of your banking information, and credit card information. PCA-STAR does not retain any of your banking or credit card information on its website or servers.

By using PCA-STAR's website, you agree to abide by these terms and conditions.

PARKING USAGE GUIDELINES: PARKING FACILITIES USING HANG TAG PERMITS FOR MONTHLY PARKERS:

PLEASE REMEMBER: ANY CAR WHICH DOES NOT DISPLAY A VALID MONTHLY PERMIT MUST PAY THE DAILY RATE TO AVOID TICKETING, TOWING, OR BOOTING.

  1. Payment for monthly parking is due in advance on or before the 1st working day of each month.
  2. Upon payment of the monthly parking fee, PCA-STAR will mail you a hang-tag permit showing the month and facility number where the permit is valid. To allow enough time to receive your permit by the 1st of the month via mail, your payment via the PCA-STAR website should be made at least 7 business days before the first of the month. If you have made your payment timely and have not received your permit by the 1st, please contact our local office.
  3. Your monthly permit is not transferable to any other person. You may move the permit to another vehicle that you drive.
  4. Your monthly permit is valid only for the lot number and only for the month shown on the permit.
  5. When parking at the facility, hang your permit on your rearview mirror with the month FACING the front window. Failure to properly display your permit may result in a citation.
  6. Your monthly permit may not be valid during special events. PCA reserves the right to charge additional parking fees during special events that do not occur during normal business days and hours.
  7. Monthly permit holders shall adhere to any other parking rules or regulations established by Parking Company of America, Inc. for specific locations.
  8. The monthly permit does not guarantee a parking space. PCA-STAR issues permits in accordance with projections of usage. If you cannot find an available parking space at the beginning of a normal business day, please contact our local office.
  9. Monthly permit holders may exit and re-enter the facility at any time, but space availability is not guaranteed after the beginning of a normal business day.
  10. PCA-STAR is not obligated to replace lost permits. If you lose your permit, you are required to pay the daily parking rate in order to park at the parking facility. You may contact our local office to discuss replace of your permit.
  11. If you forget to place your permit in your vehicle, you must pay the daily rate in order to prevent your vehicle being ticketed, towed or booted while parked on the parking facility.
  12. You may park in handicapped spaces only if your vehicle has handicapped identification legally authorized by your state.
  13. You may not park in any parking spaces that are marked “reserved” for visitors or other patrons. You may not park in unmarked spaces.
  14. Double parking, blocking the driveway or other cars, taking more than one space or using empty parking spots inappropriately, is strictly prohibited. You may be ticketed, towed or booted for violation of this guideline.
  15. Vehicles using PCA-STAR parking facilities are accepted for parking only. PCA-STAR is not liable for fire, theft, or damage to the vehicle except in cases of PCA-STAR’s provable negligence. In no event will PCA-STAR assume liability for damage or injury sustained due to faulty brakes or for articles left in the vehicle. Any claim for adjustment must be presented to PCA-STAR before the vehicle is taken from the facility.
  16. PCA-STAR contact information, rates, fees and other information are posted at the parking facility. Customers are required to read and comply with all such instructions.
  17. If you wish to set up automatic recurring payments of your monthly parking fees, please visit or contact our local office to set up and authorize a recurring charge to your credit card.

PARKING USAGE GUIDELINES: PARKING FACILITIES USING KEY CARD OR AUTOMATIC VEHICLE IDENTIFICATION (AVI) ACCESS FOR MONTHLY PARKERS:

  1. To begin parking, you must obtain your Key Card or AVI device from an authorized PCA-STAR employee. If there is not a PCA-STAR office on-site at the parking facility, please contact or visit our local office to set up your account.
  2. A refundable deposit is required for each Key Card or AVI device.
  3. When you open your account, you will be asked to read and sign the guidelines for using the facility with your Key Card or AVI device. The guidelines list the conditions for refunding your deposit.
  4. After receiving your Key Card or AVI device, you may pay your monthly parking through the PCA-STAR website.
  5. Payment for monthly parking is due in advance on or before the 1st business day of each month.
  6. If any Key Card or AVI account is not paid by the 5th of the month, the account is considered “past due” and the Key Card or AVI device will be deactivated. A renewal fee may be required to reactivate the Key Card or AVI device.
  7. If your Key Card or AVI device fails to work, please contact our local office. A PCA-STAR employee will assist you on-site or may facilitate your entrance or exit remotely.
  8. PCA reserves the right to charge additional parking fees during special events that do not occur during normal business days and hours.
  9. If you wish to cancel your account, you must return your Key Card or AVI device to PCA-STAR.
  10. Monthly parkers shall adhere to any other parking rules or regulations established by Parking Company of America, Inc. for specific locations.
  11. Monthly parkers may exit and re-enter the facility at any time, but space availability is not guaranteed after the beginning of a normal business day.
  12. PCA-STAR is not obligated to replace lost Key Cards or AVI devices. If you lose your card or device, you are required to pay the daily parking rate in order to park at the parking facility. You may contact our local office to discuss replacement of the access device.
  13. If you forget your Key Card or AVI device, you must pay the daily rate in order to prevent your vehicle being ticketed, towed or booted while parked on the parking facility.
  14. You may park in handicapped spaces only if your vehicle has handicapped identification legally authorized by your state.
  15. You may not park in any parking spaces that are marked “reserved” for visitors or other patrons. You may not park in unmarked spaces.
  16. Double parking, blocking the driveway or other cars, taking more than one space or using empty parking spots inappropriately, is strictly prohibited. You may be ticketed, towed or booted for violation of this guideline.
  17. Vehicles using PCA-STAR parking facilities are accepted for parking only. PCA-STAR is not liable for fire, theft, or damage to the vehicle except in cases of PCA-STAR’s provable negligence. In no event will PCA-STAR assume liability for damage or injury sustained due to faulty brakes or for articles left in the vehicle. Any claim for adjustment must be presented to PCA-STAR before the vehicle is taken from the facility.
  18. PCA-STAR contact information, rates, fees and other information are posted at the parking facility. Customers are required to read and comply with all such instructions.
  19. If you wish to set up automatic recurring payments of your monthly parking fees, please visit or contact our local office to set up and authorize a recurring charge to your credit card.